Returns & Refunds policy

At Fynique, customer satisfaction is our top priority. We are committed to delivering high-quality products and ensuring that you have a positive shopping experience. However, we understand that sometimes products may not meet expectations due to unforeseen circumstances such as damage during shipping. To provide peace of mind, we have implemented a comprehensive Returns & Refunds policy designed to address any issues you may encounter with your purchase.

Please take a moment to carefully review the terms and procedures outlined below to ensure a smooth and efficient process.

1. Reporting Damaged or Broken Products

In the unfortunate event that your product arrives damaged or broken, we ask that you notify us promptly so we can address the situation as quickly as possible. To be eligible for a return or refund:

• You must send an email to our customer service team at [email address] within 7 days of receiving the product.

• The email must include clear, high-quality pictures that clearly show the damage or defect.

• Please retain all original packaging until the issue is resolved.

Unfortunately, we are unable to process claims for returns or refunds if the notification is sent after the 7-day window. We appreciate your understanding and encourage you to inspect your product as soon as it arrives.

2. Refund & Replacement Options

We offer two flexible solutions if your product arrives in less than perfect condition:

1. Refund:

If you choose a refund, please note the following:

• We will issue a refund for the product price only, excluding any shipping costs.

• You do not need to return the damaged product.

• The refund will be processed in your original payment method.

This option is ideal if you do not wish to receive a replacement and prefer to simply receive a refund for the product.

2. Replacement:

If you prefer to receive a replacement for the damaged product, we offer a no-hassle process:

• We will ship a replacement product to you at no additional charge for the item itself.

• However, you will be responsible for the shipping fees associated with the replacement.

• You are not required to return the damaged product.

This option allows you to receive a new product while avoiding the inconvenience of returning the broken item.

3. Steps to Request a Refund

If you decide to proceed with a refund, please follow these steps:

1. Send an email to [your email address] with attached pictures of the damaged product.

2. Wait for our team to review your request and respond. We aim to reply within 1-2 business days.

3. Once the refund request is approved, the refund process will take approximately 5-7 business days.

4. After the refund has been successfully processed, you will receive a confirmation email from us.

Please note that depending on your bank or payment provider, the refunded amount may take additional time to reflect in your account.

4. Steps to Request a Replacement

If you'd prefer a replacement product, here's how you can proceed:

1. Send an email to [your email address] with attached pictures of the damaged product.

2. Our customer service team will review your request and respond within 1-2 business days.

3. Once the replacement request is approved, we will initiate the process within 2-3 business days.

4. Upon confirmation of the replacement, we will send you a notification email that includes a promotion code equivalent to the original product's price.

5. Enter the promotion code during the checkout process on our website to receive your replacement product. You will only need to cover the shipping fees.

This seamless replacement option ensures that you receive a new product without unnecessary delays.

5. General Terms

• Non-Returnable Products: Please note that certain items, such as sale products, customized items, or personal care products, may be exempt from our standard return and refund policy. For specific details on non-returnable products, please contact our support team before making a purchase.

• Shipping Costs: Shipping fees are non-refundable, whether you opt for a refund or replacement.

• Timeframes: All claims for refunds or replacements must be made within the 7-day window after receiving the product.

6. Contact Us

We are here to help. If you have any questions or need assistance with your return or refund request, please do not hesitate to contact us:

• Email: asherling78@gmail.com

• Response Time: We strive to respond to all inquiries within 1-2 business days.

This policy aims to provide transparency and clarity on how we handle returns and refunds. We value your business and are committed to resolving any issues quickly and efficiently. Thank you for choosing [Your Company Name], and we look forward to serving you again in the future.